Other factors he noted are good quality service which is considered as a consequence of valuing a customer’s satisfaction and thereby expects to obtain positive business results, meet the quality levels established in the company in accordance with the points of quality admired by organizers. Another point he noted is to provide human resources both technical and economic to achieve continuous improvement and respect for environment. These are the prime principles of the QC100 total quality management model which are considered by the organizers, he said. According to him, he has urged fellow financial institution managers and directors in the country to work harder in cooperation with their subordinate staff and through this way is sure of executing good work results to increase their productivity. However, he has also put across the issue of flexibility which according to him would make people and their institutions work in a competitive spirit. The Geneva event was presided over by Jose E. Priesto, President and CEO of BID, along with outstanding personalities from the business world and diplomatic corps. According to him, the awarded companies are symbols of commitment to leadership, technology and innovation, making them models for others in their sectors. He says that, the award is to recognize the commitment to quality of awarded companies among the top areas of business, industrial production and services. Companies from Europe, America, Africa, Asia, Oceania and the Middle East received the BID in recognition of their achievements in spreading quality culture. The BID quality symbol is present in 178 countries around the world, creating a firm ground for the implementation of integral quality processes through the technology and procedures of the QC100 model of Total Quality Management. Twiga Bancorp Limited is a government financial institution which deals with banking services and it accepts deposits in various forms leading to various ways. Other service the bank is doing includes money transfer and Telegraphic Inter-banking Swift Society (TISS), Money gram, Bank draft which involves payments of school fees to students studying abroad. The firm was established in 1992 as a Bureau De Change and later was converted to fully fledge financial institution in 1998 doing business as a National Bureau de change. In 2004, it was changed and acquired its current name as Twiga Bancorp Limited.
Tuesday, June 12, 2012
Twiga Bancorp Ltd represents success for Tanzania in the global financial business
TANZANIA government has the reason to be proud this time around for good quality performance and excellence it has shown so far in its global business transaction. This is after it has received the Century International Quality ERA Award in the Gold category, It has been learnt. The purpose of the award is to recognize the commitment to good quality of the companies among the top areas of business, industrial production and services. The award was recently given to a state owned financial institution known as ‘Twiga Bancorp Limited’ in a gala ceremony which took place in Geneva, Switzerland. This is the first time for a government financial institution to acquire such an award which is given in realm of customer satisfaction, good leadership, strategic planning and benchmarking as established in the QC 100 TQM standards systems by a Swiss based Business Initiative Directions (BID) who organized the event. The Managing Director of the Twiga Bancorp Ltd, Hussein Mbululo said in an exclusive interview in his office in Dar es Salaam early this week that, his company was among the winning 100 companies from 47 countries around the world who received the award in eight different categories. Other categories offered for this award by B.I.D includes International quality crown, World quality commitment, Star for quality, Star for leadership in quality, Arch of Europe for quality, Diamond quality summit and Quality summit. Narrating the secret of his company’s success, Mbululo said “the ability to perform and creativity in work is among the factors which enabled his firm to win the award, and these are also the weapons of great successes. However, he also outlined other factors and noted that, making employees aware of the importance of concentration on the most profitable areas of activity is one way of achieving the best business results. He continued with other factors as his company accepts quality as a factor of development to become more competitive in order to satisfy the needs of customers and meet their expectations, manage human resources in the company in order to achieve the maximum potential and encourage participation and teamwork for decision making.
Other factors he noted are good quality service which is considered as a consequence of valuing a customer’s satisfaction and thereby expects to obtain positive business results, meet the quality levels established in the company in accordance with the points of quality admired by organizers. Another point he noted is to provide human resources both technical and economic to achieve continuous improvement and respect for environment. These are the prime principles of the QC100 total quality management model which are considered by the organizers, he said. According to him, he has urged fellow financial institution managers and directors in the country to work harder in cooperation with their subordinate staff and through this way is sure of executing good work results to increase their productivity. However, he has also put across the issue of flexibility which according to him would make people and their institutions work in a competitive spirit. The Geneva event was presided over by Jose E. Priesto, President and CEO of BID, along with outstanding personalities from the business world and diplomatic corps. According to him, the awarded companies are symbols of commitment to leadership, technology and innovation, making them models for others in their sectors. He says that, the award is to recognize the commitment to quality of awarded companies among the top areas of business, industrial production and services. Companies from Europe, America, Africa, Asia, Oceania and the Middle East received the BID in recognition of their achievements in spreading quality culture. The BID quality symbol is present in 178 countries around the world, creating a firm ground for the implementation of integral quality processes through the technology and procedures of the QC100 model of Total Quality Management. Twiga Bancorp Limited is a government financial institution which deals with banking services and it accepts deposits in various forms leading to various ways. Other service the bank is doing includes money transfer and Telegraphic Inter-banking Swift Society (TISS), Money gram, Bank draft which involves payments of school fees to students studying abroad. The firm was established in 1992 as a Bureau De Change and later was converted to fully fledge financial institution in 1998 doing business as a National Bureau de change. In 2004, it was changed and acquired its current name as Twiga Bancorp Limited.
Other factors he noted are good quality service which is considered as a consequence of valuing a customer’s satisfaction and thereby expects to obtain positive business results, meet the quality levels established in the company in accordance with the points of quality admired by organizers. Another point he noted is to provide human resources both technical and economic to achieve continuous improvement and respect for environment. These are the prime principles of the QC100 total quality management model which are considered by the organizers, he said. According to him, he has urged fellow financial institution managers and directors in the country to work harder in cooperation with their subordinate staff and through this way is sure of executing good work results to increase their productivity. However, he has also put across the issue of flexibility which according to him would make people and their institutions work in a competitive spirit. The Geneva event was presided over by Jose E. Priesto, President and CEO of BID, along with outstanding personalities from the business world and diplomatic corps. According to him, the awarded companies are symbols of commitment to leadership, technology and innovation, making them models for others in their sectors. He says that, the award is to recognize the commitment to quality of awarded companies among the top areas of business, industrial production and services. Companies from Europe, America, Africa, Asia, Oceania and the Middle East received the BID in recognition of their achievements in spreading quality culture. The BID quality symbol is present in 178 countries around the world, creating a firm ground for the implementation of integral quality processes through the technology and procedures of the QC100 model of Total Quality Management. Twiga Bancorp Limited is a government financial institution which deals with banking services and it accepts deposits in various forms leading to various ways. Other service the bank is doing includes money transfer and Telegraphic Inter-banking Swift Society (TISS), Money gram, Bank draft which involves payments of school fees to students studying abroad. The firm was established in 1992 as a Bureau De Change and later was converted to fully fledge financial institution in 1998 doing business as a National Bureau de change. In 2004, it was changed and acquired its current name as Twiga Bancorp Limited.
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