Tuesday, June 12, 2012

ACB Bank customers to enjoy ACB Mobile operations

CUSTOMERS of the Dar es Salaam based Akiba Commercial Bank (ACB) are now happy as they will be in a position to access their bank account and other utility services through their mobile phones more easier, this is after the bank inaugurated its new service product dubbed “ACB Mobile” in a colorful ceremony which was held recently in Dar es Salaam. This is a new bank service among others which will enable its live customers to quickly receive the banks services anywhere through their mobile phone throughout 24 hours. The bank is optimistic that its customers would have a good future for their national development, says the ACB Managing Director John Lwande. The services to be given through ACB Mobile includes bank balance, money transfer to another ACB account, to recharge mobile phones with voucher credits, to receive a short text message in customers' mobile phones e.g mini statements. Other services are to cater for the LUKU services and DSTV and utilities such as water bills, cheque book application and other SMS alerts such like when salaries are transacted into a customer's account, to receive loans and their repayments wherever possible and so on. The Managing Director of the Akiba Commercial Bank John Lwande congratulating Minister Dr. Mary Nagu after the lattter had officially opened ACB Mobile Bank service at Kijitonyama in Dar es Salaam recently. In order for a customer to receive these services, he or she must be conducting the account with the bank and must also make sure that the account is enough with money and a considerable balance so as they might get the particular service on time. According to MD Lwande, the benefit of joining with this bank service is that, it relieve much burden to a customer of affording transport fare to the bank in order to inquire these information, and instead they would be free to access such information while they are at home, or at their offices and anywhere whenever a customer needs such information. He says it's very easy to join as a customer who is ready should fill a form and provide the bank with a phone number which will be used to receive these information. Another benefit of ACB mobile according to him is that, it will defend the integrity of their customers especially at the time when their LUKU services for electricity is over at home during night hours when all stations are closed. Due to this, a customer might decide to buy the LUKU services for electricity by using ACB Mobile service and gets the service immediately according to the number of units required instead of staying in darkness throughout. The ACB boss has also cautioned all those customers who would be connected to make sure that they shouldn't disclose their pin numbers for ACB Mobile for security reasons as it's for safety of the account. ACB is a privately owned Tanzanian micro-finance bank which was established in 1997 with a view of providing financial services to low income earners targeting mostly small and medium enterprises (SMEs) so as to improve their living standards. Currently the bank has 15 branch offices among which 13 are within Dar es salaam city and two others are in Arusha and Moshi cities respectively. Plans are underway to open another branch office in Mwanza city in earnest. According to Lwande, the bank is proud to have more than 150,000 live customer accounts.

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